Return Policy
Return Policy
We want you to love your hat! If you're not completely satisfied with your purchase, we're here to help.|
Returns
You may return unworn, unwashed hats with original tags attached within 30 days of delivery for a full refund or exchange. To be eligible for a return, your hat must be in the same condition that you received it.
How to Return
To initiate a return, please contact us at [your email] with your order number and reason for return. We'll provide you with a return shipping address and instructions. Please note that customers are responsible for return shipping costs unless the item arrived damaged or defective.
Refunds
Once we receive your return and inspect the item, we'll process your refund within 5-7 business days. Refunds will be issued to your original payment method. Please allow additional time for your bank or credit card company to process the refund.
Exchanges
If you'd like to exchange your hat for a different size or style, please contact us at [your email]. We'll help arrange the exchange, and you'll only need to pay for shipping if applicable.
Damaged or Defective Items
If your hat arrives damaged or defective, please contact us immediately with photos. We'll send you a replacement at no additional cost or issue a full refund, including return shipping.
Non-Returnable Items
For hygiene reasons, hats that have been worn, washed, or are missing tags cannot be returned unless defective. Sale or clearance items marked as final sale are also non-returnable.
Questions?
If you have any questions about our return policy, please contact us.